Landcom treats your privacy and the personal and health information we manage seriously, in line with the NSW privacy laws. We carefully consider how we collect and use the personal information you entrust us with and how we keep it safe and secure.

This Privacy Statement and Landcom’s Privacy Management Plan outline our privacy practices and how Landcom complies with the NSW privacy laws. These are the:

  • Privacy and Personal Information Protection Act 1998 (NSW) (or PPIP Act) in respect to the handling of personal information; and
  • Health Records and Information Privacy Act 2022 (NSW) (or HRIP Act) when we handle health information.

Collectively these are referred to as ‘NSW privacy laws’.

Landcom’s Privacy Management Plan provides information about how we:           

  • Manage the personal and health Information we collect for our functions;
  • Apply the enforceable Information Protection Principles (IPPs) and Health Privacy Principles (HPPs) in the NSW privacy laws;
  • Train our Staff to handle personal and health information responsibly, transparently, securely and respectfully; and
  • Monitor and look to improve our privacy practices over time.

For more information about how Landcom will respond to a data breach involving personal or health information, please see our Data Breach Policy.

Personal information is……

Any Information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. In other words information that identifies you or makes it easy to identify you. This could include:

  • Names and addresses
  • Contact information, including email or phone numbers
  • Personal and other demographic information
  • Photos, videos or audio recordings
  • Health information
  • Recruitment and personnel records
Personal information is not…..

Information that does not identify you, like data that has been aggregated so no one can be identified. But if we’re not sure, we’ll treat your information as if it is personal information.

We collect and hold personal information about our stakeholders, including our purchasers and members of the public in the course of developing land or managing property sales. We also collect and hold personal information about our business relationships, as part of community engagement activities or when we handle enquiries, compliments or complaints.

We collect personal and health information about candidates for positions, past and current employees, our contractors and suppliers. 

We collect this information via a range of methods, including web forms, online engagement, participation at events, surveys and research, visits to sales offices, info@ emails or phone calls, and through use of ‘Google Analytics’ web browsing software.

When managing land sales, we may collect personal information to give effect to a legal conveyance or maintain records of the interactions with our purchasers or the members of the public. This may include records of the products, information and services we have provided.  We also produce reports about our engagement with the public, so we are aware of community views about land development.

We’ll take reasonable steps to give you notice when we collect your information to explain how we will use it or disclose it. Depending on the setting, we may give this notice in writing or verbally. 

We collect limited information about users of our websites, for diagnostic and analytic purposes. We use cookies and collect internet protocol (IP) addresses to do so, but we do not trace these back to individual website users. When you look at webpages on our website, our computers will automatically record information that identifies, for each page accessed:

  • the IP address of the device which has accessed and visited it;
  • the visitor’s top-level domain name (e.g. .com, .gov, .au etc.);
  • the visitor’s server’s address;
  • the date and time of the visit to the site;
  • the pages accessed and documents downloaded;
  • the previous site visited; and
  • the type of browser and operating system the visitor has used.

The information collected during each visit is aggregated with similar logged information to identify general patterns of usage of the sites by all site visitors.  This assists us in improving Landcom websites and the services offered through them.  We will not attempt to identify individual site visitor, or disclose any information that identifies individual devices except as in accordance with the PPIP Act.

We may provide links to other non-Landcom websites from our own website. These linked sites are not under our control, and so we cannot be responsible for the conduct of companies linked to our website.  Before providing your personal information via other websites, please examine that website’s conditions of use and its privacy policy.

We may share information about purchasers and members of the public with our service providers who are contracted to help us in the course of our business.  Some providers may hold information on our behalf ‘in the cloud’ (e.g., data hosting and storage) or be based outside of NSW, or overseas.  In each case, our service providers are bound by their contract with us only to use the information they receive under our instructions and to take strong measures to protect privacy.

We may also disclose personal or health information to other entities who assist us in carrying out our functions, such as pre-employment screening organisations, recruitment and personnel agencies, SafeWork NSW (in the event of a safety investigation) and our legal advisors.

In most cases, Landcom will only disclose your personal or health information for the purpose it was collected or in accordance with the NSW privacy legislation unless we are legally required or permitted to do so. Some examples of where Landcom may be legally required or permitted to disclose personal information include but are not limited to:

  • A report made under the Public Interest Disclosure Act 2022
  • Standing Order 52 Calls for Papers
  • Requests for information under the Government Information (Public Access) Act 2009
  • Law enforcement and related matters
  • Investigative agencies or when responding to reports of suspected fraud or corruption

We try to keep your contact information as up to date as possible. You can contact us anytime to request a copy of the personal information we hold about you, subject to exceptions set out in NSW privacy laws – for example, where giving access might unreasonably impact another individual’s privacy.  You can also ask us to correct your personal information if it's wrong.

Unless an exception applies, we will process your request within a reasonable time and without unreasonable expense.  We will give access to personal and health information informally wherever possible, so long as we can verify your identity. 

Please see our Privacy Management Plan for more information. 

If you wish to make a privacy enquiry or complaint, please contact Landcom’s Privacy Officer:

Privacy Officer, Landcom
PO Box 237
Parramatta NSW 2124 

Our Privacy Management Plan also has information about how to make a privacy enquiry or complaint, and the role of the NSW Information & Privacy Commission (IPC).

This Register provides details of public notifications of eligible data breaches under the PPIP Act. Public notification occur when it is not reasonably practicable to notify any or all of the individuals affected by the eligible data breach directly.

A list of ALL public notifications made by Landcom and Landcom’s Register of Public Notifications is found below. Landcom will retain notifications in this Register for a period of 12-months.

Links to Public Notifications

There are no public notifications at this time.

Register of Public Notifications


Landcom data breach identifier Date of data breach Date Landcom became aware of the data breach Description of data breach Type of data breach
 N/A - There have been no notifications made in the previous 12-months        

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